From Effective Date: 18-Nov-2023
Nextway IT is committed to providing exceptional service to our customers. If you encounter any issues with our services, please contact us at [email protected] We strive to address your concerns promptly and find a resolution to ensure your satisfaction.
Refund Process:
- Effort to Resolve:
- Upon receiving your concern, we will make every effort to address the issue and make things right.
- No Refund Policy:
- Nextway IT does not offer refunds under normal circumstances.
- Replacement File:
- In cases where a satisfactory solution cannot be identified, we may provide a replacement file at a maximum cost equivalent to your purchase.
Exceptions:
- Termination of Services:
- No refunds will be given if we terminate your services due to a violation of our terms of use or another provision of our Terms and Conditions. Legal rights remain unaffected.
- Promotional Purchases:
- There are no refunds for files purchased using a coupon code or during a promotion.
- Money Back Guarantee:
- The Money Back Guarantee applies only when we fail to deliver the service or make a mistake with the service.
- Excess Payments:
- Any money provided to Nextway IT that exceeds the amount owed can only be credited back; it cannot be returned.
Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at [email protected]. We are here to assist you with any queries related to refunds and returns.